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TESTIMONIALS

Here's what previous customers have said about Custom Connections…

“Mr. Crumbacher, along with his staff, have proved to me that service and quality come first. Therefore, the customer comes first. They have gone way beyond the call of duty to make our family happy and, believe me, it was from the heart. We are just thankful that there is a company out there that still treats people the way they should be treated: with respect, honesty, care, and dignity. If you need their service for whatever mode they can help you, you will not go wrong with the company, Custom Connections.”
Dr. P. Kuppin Centerville, OH

“We are absolutely thrilled with all the work that Custom Connections did for us! What a difference it made to the appearance of our home, not to mention the enjoyment we get from it. Mark and his team were very personable and easy to work with. We went with all of Mark's suggestions for products and installation and couldn't be happier. We will definitely be using Custom Connections for all of our other household & corporate projects. We highly recommend working with them!”
M. and J. Garber Springboro, OH

“I have worked with Mark for over 3 years now. Mark is an outstanding AV installer and he does fantastic work with the highest integrity. He is very knowledgeable of all things related to audio and video. If you need an AV installer Mark is your man.”
J. Ambro Residential Installer Sales Specialist, Springboro, OH

“I could not be any happier with Custom Connections. From the quoting process to the installation and customer support days after the installation, Mark and his team are top notch. Custom Connections does outstanding work.”
C. Walley Springboro, OH

“I am very pleased with the service I received from Custom Connections. This was a very expensive endeavor and I would normally not spend that much money on this sort of thing. However, you get what you pay for and I believe it will be a good investment for our family.”
S. Agenbroad Springboro, OH

“Very professional with a ‘can do’ attitude! We have an older cape cod house meaning nothing is ever installed easily. You have to be creative and Custom Connections had that and did a wonderful job.”
D. Hoehn Cincinnati, OH

“It is a pleasure to work with Custom Connections because it turns out so well. If there is a subsequent question or problem, it is handled so promptly. Also, the whole project is so professionally taken care of. Extremely friendly and comfortable company to work with.”
P. Kuppin Centerville, OH

“The service was excellent and our TV system all works with a touch of a harmony remote. It is awesome! I would not ever hesitate to refer Custom Connections to any friend, family member or business. They are professional, courteous, priced fairly, and do an excellent job and really care about customer satisfaction. Keep up the great work! You are truly a valued business!”
T. Walter Clayton, OH

“Extremely happy with the finished product. It looks better than I could have imagined.”
The Murphys Springboro, OH

“Mark makes sure that all the work is done correctly. He teaches you how to use the new equipment. He measures everything and completes the work very well. He makes sure to clean up all the area back to normal. Very professional!”
B. Garland West Chester, OH

“Our installation required a lot of inspection and tracing of wires, running new wiring, but Mark stuck with it and accomplished the installation. The new Harmony remote, and Mark's new set up of our AV equipment have added a lot of features that we are now enjoying.”
T. Hagan Centerville, OH

Mark was “very quick in responding and coming out for the initial consultation.”
He was “very professional, answered questions and had back up plans for potential problems.”
J. Schoen Oakwood, OH

“Mark is quick, efficient and thorough. After our first remote was damaged, he got us a new one quickly and worked with me to be sure the price was right.”
M. Underwood Jamestown, OH

“[I] really liked that they called after the job checking to see if we had any problems using the system.”
B. Risley Vandalia, OH

“When he came out to look at the space, I was very impressed with his knowledge, ideas, and notion to save us money if he could. The overall experience was wonderful. On our end, there were some delays, but Mark was very patient and willing to work through it.”
J. Johnson Clearcreek Elementary, Springboro, OH

“We have always been impressed with the service and always recommend your company.”
C. McDonald Loveland, OH

“The focus is on the customer and not the sale. Often, I am looking for a product and the sales person dictates what I should purchase, without knowing my needs. This was not the case with Mark. He took an interest in our A/V project and proposed several different options based on my family's requirements.”
E. Saunders Springboro, OH

“Custom Connections has done work for us in the past. We wouldn't think of having anyone else take care of our specialty audio needs. Mark and his crew always clean up after the job. Mark gives us all of the options and helps us make the best choice for our needs and budget. Mark is definitely the 'go to guy' for any facet of home entertainment!”
M. Taylor Centerville, OH

“I was so impressed that Mark was so prompt and worked steadily to correct a problem that had been here before we moved in. I was also impressed with the professional way both men acted. The weather was snowy and messy, but both took the time to put on 'booties' and not track on new carpet.”
D. Simonson Middletown, OH

“I was very impressed with what Custom Connections was able to create with the equipment I already had. They helped me realize my vision of a home theatre while still being affordable. I would recommend their services to anyone who wants the job done right the first time.”
J. Neudorff Moraine, OH

“Very impressed with professionalism, suggestions offered and quality of work.”
D. Dennis Middletown, OH

“Work was completed on time, professionally and at the quoted price.”
J. Prather Hamilton, OH

“It is a pleasure to do business with a company that does what they say they will do. We are very satisfied with the solution Custom Connections developed for us.”
M. Manes Springboro, OH

“Mark is very nice and professional and works hard to make the customer very happy with the job done.”
D. Campbell Fairborn, OH

“They are always happy and willing to help and answer questions about operating issues after the sale.”
B. Garland West Chester, OH

“Great initial response time for reported problem. Good overall communication on problems found and good follow-up on scheduling a future visit.”
B. Murphy Dayton, OH

“Thanks so much for your advice, support and assistance with our SONOS system! It turned out better than we expected—you are appreciated!”
M. & L. TaylorCenterville

“These guys really know what they are doing!”
D. PlugerBeavercreek

“Mark is an outstanding AV installer and he does fantastic work with the highest integrity. He is very knowledgeable of all things related to audio and video. If you need an AV installer, Mark is your man.”
J. AmbroSpringboro

“Very professional!”
L. IlesDayton

“Your professionalism, passion, and experience put us at ease during our selection process and installation. Your desire to teach us about the various installation options, costs, etc. ensured we were purchasing the best value for our money. We felt comfortable throughout the entire process and appreciate you looking out for our best interest.”
B. & S. BrownSpringboro

“Mark and Randy fit me into their schedule.  They arrived on time.  They worked as a team, each seeming to know what had to be done.  Could not be happier....excellent job.”
S. JohnsonSpringboro

“You always responded quickly to any questions or issues we had. You were always prompt and very knowledgeable.  You have made it so easy for us to use our sound system. We have one remote to control everything.  That is so awesome!”
J. & S. HoughCenterville

“We love our new camera system. Custom Connections did a wonderful job!”
B. AnticoliWaynesville

“They have all the answers, walk you through the whole process, and most of all fantastic customer service!”
J. Wagoner, Jimmy John'sDayton

“Finally found a place where price & quality meet! Great Job, clean install, no hidden surprise or fee.”
Y. Jomphe, QC Industries LLCBatavia

“Courteous, knowledgeable, neat and tidy, professional.”
S. TrangensteinMiamisburg

“Mark and Randy were a great team and very helpful to me with current systems and information and design.”
S. ThomsonSpringboro

“CCAV listened to customer needs, good work, knowledgeable about product, professional.”
R. MarkowskiWaynesville

“Loved the great customer service and prompt quote. Excellent installation and clean-up!”
T. DossettMiamisburg

“We were very pleased with the quality of your work!”
T. & J. ArmstrongDayton, OH

Your work is “diligent & neat; thorough.”
J. BrownDayton, OH

My first impression of Custom Connections was “nothing but the best!”
J. SeyboldCenterville, OH

“My first impression [of Custom Connections] was that the object was to provide the best application for my room with the least damage to my paneling, but with the best visual placement and the most cost effective. All positive impressions!”
J. HaleyKettering, OH

I would “absolutely without reservation or hesitation”
refer Custom Connections to a friend or family member. “I wish I would have used you when I built my house.”
Dr. P. LytleSpringboro, OH

“From the 1st initial contact to work performed—my wife and I were very impressed with Mark and his company! Looking forward to passing his cards to my friends and family!!”
M. & K. GordonWaynesville, OH

“Custom Connections and Mark were great. Helpful, polite, and did an incredible job!”
J. & J. KauffmanCenterville, OH

“Mark was extremely knowledgeable and helpful—willing to work on a short timeline. The customer service and attention to detail are much appreciated! Great job!”
T. & S. LahmonOakwood, OH

We are “very happy with the job and install and would recommend Custom Connections to everyone!”
JR & T. HarrisCenterville, OH

“Mark was a pleasure to work with. We will call him for all future home audio/visual needs.”
K. & B. RosenzweigOakwood, OH

“Mark was very helpful throughout the entire process. All questions were answered promptly with the attitude of wanting to help. Mark is truly an expert in this field.”
C. & K. McDonaldLoveland, OH

“Mark was very professional and knowledgeable. I was very impressed with the speed at which he completed the work. It was a pleasure to work with someone so competent in his work.”
M. SorrellMiddletown, OH

Custom Connections did a “wonderful and professional job! Very pleased! No need for improvement!”
Meowza Cat BoutiqueDayton Mall

“I am very pleased with the work we have had done by Custom Connections. We have had them put in two surround systems and Mark is always punctual, very neat, and cleans up when the job is done. It is hard to find people who are honest and stand behind their work. Mark is one of those people and we would refer him to our friends and family. Job well done—thanks so much!”
D. & K. KennySpringboro, OH

“I am extremely satisfied with all of the work that Custom Connections did at the office. They are thorough, prompt and worked around our schedule to make it convenient for us. I will continue to use their services and refer them to everyone I know.”
Wright Smiles Pediatric DentistrySpringboro, OH

“Knowledgeable and professional installation.”
N. Orlowski, Onstage ProductionsDayton, OH

“My wife and I are very pleased we chose Custom Connections and the quality and detail they provided.”
J. StansberryDayton, OH

“[They] were upfront with the plan, components, and schedule for the project. For me, this made it easier to tell if the setup would be sufficient and made me feel confident that I wasn’t being taken advantage of.”
J. Christman, Factory Direct CraftSpringboro, OH

“Thorough, detailed, organized and clean work.”
D. Kenny, Interstate BatteriesDayton, OH

“Very happy, work done on time, enthusiasm very high. Loved that you could work out a difficult wiring situation.”
B. HartleSpringboro, OH

“I am very happy with my setup.  My new TV and surround sound has brought new life to all my old movies, and is amazing for PS3.  And the best part is, there is not a single wire or eye-sore about it.  Mark makes sure everything looks perfect and precise.  He has a solution for any problem. I tell you, your company is really superior.”
M. RekerCenterville, OH

I choose CC-AV because of Mark's "past outstanding support/work."  CC-AV "integrated wiring in construction with (Champion's) work/schedule and rescheduled installation due to their schedule slip."  I am "fully satisfied and will recommend to others!"
S. StanleyXenia, OH

Having worked with Custom Connections before, I liked “knowing the job would be done correctly, efficiently, and professionally.”
J. Saner, Montgomery Insurance and InvestmentsXenia, OH

“We are very happy with Custom Connections, they provided exactly what services we needed. I would be happy to use them in the future for other needs!”
M. TaylorCenterville, OH

“Very quick and professional service. Tech support is greatly appreciated as well.”
R. Harrison, Looks Ahead Hair and Tanning SalonFranklin, OH

“Mark was very prompt and eager to go to work!”
L. StaniferSpringboro, OH

“I was very pleased with the timely and professional manner in which the job was completed. Thanks again!”
V. HarrisonSpringboro, OH

I chose Custom Connections again because I “respect and trust Custom Connections to do another great job!”
T. MauerBeavercreek, OH

“Thanks for all the hard work in ‘fixing’ my media room. I’m very, very happy!”
C. MockabeeSpringboro, OH

"Mark has always been very friendly and very happy to answer any questions that might come up no matter how small of questions they may be."
C. MauroCenterville, OH

"I felt that you were not only going to fix the initial problem, but also do things in my best interest for the future."
M. PerenicBeavercreek, OH

"Great-very knowledgeable and efficient"
C. Simonson • Centerville, OH

"Very professional, good job"
T. Finfrock, Groceryland • New Lebanon, OH

"Thanks for your help. It has been nice to be able to listen to music and TV on front porch or back patio. More importantly, your patience with us was great!"
J. Saner • Xenia, OH

"At first I didn't know where to begin. After talking with Mark, he took me through the things I should do. For me, it was easy. I am very satisfied with the television and I feel if I have any questions I can call Mark."
M. Smith • Xenia, OH

"Your service was great!"
J. Adler, American Fighter President • Loveland, OH

"Did a great job overall!"
C. Musick • New Carlisle, OH

"You guys were great! When first speaking with Mark, I could tell that he possesses a broad knowledge of electronics. Mark was also very helpful in explaining complicated equipment and its use over the phone. I also liked the fact that the work area was left neat and clean--no dust! The follow-up call was appreciated too."
R. Dittrick • Brookville, OH

"I really appreciated the extra effort that was given by Mark coordinating with other vendors to get the best solution for us."
K. Poland , Cables To Go • Dayton, OH

"Just great! No room for improvement that we can see."
S. Islam • Centerville OH

"As usual, great service. Thanks!"
Dr. A. Wendt • Fairborn, OH

"Mark is very knowledgeable and knows his subject."
M. Davis • Englewood, OH

"Very impressed with the install and the professional appearance. Ours was a fairly large project which was done more quickly than expected. Mark would always stop to answer questions or explain. Would recommend without reservation."
J. Schmidt • Fairborn, OH

"Dealing with electronics can be difficult. If trouble arises in the future, I feel confident Mark will help me deal with them. That means a lot."
D. Jack • Kettering, OH

"Very courteous and very professional. Made sure client was satisfied."
J. Huber, World Financial Group • Centerville, OH

"Very knowledgeable. Thorough. Presented multiple alternatives which we liked. Great follow through."
C. Walley • Springboro, OH

"We have worked with many other organizations. This company is 11 on a scale of 1 to 10."
R. Minor • Centerville, OH

"Mark's effort and advice was excellent."
A. Moore • Kettering, OH

"Neat work, neat and clean equipment—left work area clean."
R. Montgomery • Xenia, OH

"Extremely impressed by knowledge and willingness to explain thoroughly. Could not have experienced a more pleasant representation of Custom Connections."
H. Adams • Xenia, OH

"Great to work with—made the process very simple."
J. Saner, Montgomery Insurance and Investments • Xenia, OH

"Overly impressed with the products. Mark was very helpful in explaining everything to us. He was very patient and invited us to call if we had any problems."
D. Montgomery • Xenia, OH

"Impressed with the thorough in-home estimate with attention to detail and inclusion of customer in the thought process and options."
Dr. J. Simmons • Beavercreek, OH

"Professional, knowledgeable, enthusiastic."
R. Deger • Centerville, OH

"Very knowledgeable, friendly and easy to work with."
K. Sweeney • Springboro, OH

"Our experience with Mark was total satisfaction. He provided precisely what we wanted and went the 'extra mile' to follow up a dew days after the installation to make sure we were satisfied."
S. Stockmyer • Oakwood, OH

"Attention to detail was refreshing."
J. Jump • Kettering, OH

"Mark is a great guy—will refer him to anyone and everyone."
C. Stanley • Xenia, OH

"Awesome as always. Thanks!"
Dr. R. Greene • Beavercreek, OH

"Professional, friendly and thorough!"
K.Wilson • Centerville, OH

"Extremely professional, knowledge base very good."
Dr. R. Gebhart • Dayton, OH

"You have a great company. You provide great customer service and are available whenever I need you. Thanks for everything!"
A. Bulach • Waynesville, OH

I was "very impressed—liked what I saw from the photos that were shown to me and the same quality was performed at my house."
J. Gordon • Union, OH

"Mark has been a huge help. Too bad we didn't meet him earlier!"
B. Harris • Kettering, OH

"We are very happy with the system Mark put in and are very impressed with the 'service after the sale.'"
B. Garland • West Chester, OH

"Mark is so knowledgeable, helpful and goes to extraordinary measures to help customers! I am very happy with the set-up in my condo. Mark secured all wiring and got me hooked on the harmony remote! He is very conscious about making sure his customers are happy! I would recommend the company to anyone!"
T. Walter • Clayton, OH

"Very professional, knowledgeable and has great customer service!"
L. Friedman • Dayton, OH

"I think you can handle anything audio or visual that I might require."
M. Koons • Centerville, OH