Here's what previous customers have said about Custom Connections…
Mr. Crumbacher, along with his staff, have proved to me that service and
quality come first. Therefore, the customer comes first. They have gone
way beyond the call of duty to make our family happy and, believe me, it
was was from the heart. We are just thankful that there is a company out
there that still treats people the way they should be treated: with
respect, honesty, care, and dignity. If you need their service for
whatever mode they can help you, you will not go wrong with the company,
We are absolutely thrilled with all the work that Custom Connections did
for us! What a difference it made to the appearance of our home, not to
mention the enjoyment we get from it. Mark and his team were very
personable and easy to work with. We went with all of Mark's suggestions
for products and installation and couldn't be happier. We will
definitely be using Custom Connections for all of our other household &
corporate projects. We highly recommend working with them!
I have worked with Mark for over 3 years now. Mark is an outstanding AV
installer and he does fantastic work with the highest integrity. He is
very knowledgeable of all things related to audio and video. If you need
an AV installer Mark is your man.
Mark listened to our needs and had affordable options. The install went
smoothly with no mess to clean up. We are happy we chose Custom
Connections and will be using them in the future. I can strongly
recommend Custom Connections!
Thank you so much for all your help. We love the results and appreciate
your efforts to get our project done as soon as possible.
Mark was so helpful and easy to work with. Couldn't be happier!
Custom Connections is a reliable crew that tells you their
recommendations for AV systems without the confusing jargon. Prices are
competitive with similar services. The product is amazing to use –
200% better than what I had before. They leave everything clean
behind them. This is a one of a kind type of service.
Very pleased. They were referred to me by someone who was also very
I expected great service based on our initial conversation, but Mark
exceeded expectations even so. They were 100% on the job from
start to finish and communicated each step of the way. I would recommend
them to anyone who wants a reliable, knowledgeable, professional
The relationship Mark and Randy have built with our company, along with
their knowledge of product and features, have exceeded our customer
satisfaction need every time. The company is always a pleasure to work
Mark has always been helpful from the initial installation of our office
Sonos system through to the expansion we recently completed. They helped
educate us on what products would work best for our AV needs in our new
conference/training center. The outcome far exceeded our expectations
and we couldn't be happier with the products they installed
Thank you for everything! You guys are awesome!
Custom Connections is knowledgeable and genuinely concerned about what I
Custom Connections is professional, easy to work with, informative,
knowledgeable and very helpful.
Mark and his team were very professional and quick to get started and
kept me up to date on the installation.
Very knowledgeable and high energy. Creative ideas and solutions to my
Communication was accurate and ongoing. Services provided were 'under
promised and over delivered.' They exceeded my expectations from the
pre-wire work right down to the hanging of the last camera and
television. What more could a man want?
Enthusiastic guys! Really listened to what we wanted and made it happen!
Very satisfied with the
I was happy you took the time to come to the training in the lab. It
showed your interest in the equipment and helped us troubleshoot new
issues as they arose. We have the best equipment at the college now.
Thanks for all of your guidance and for listening to our needs.
Very professional! Couldn't even tell you had been here. Besides the
Very professional and educated in their field. I will recommend to all
my clients seeking IT/TV services.
My audio system sounds great and we are 100% satisfied.
We appreciated the quick response time and customer focus. Mark and
Randy went over and above for us!
Custom Connections recognized that there was an issue with the initial
install of our Harmony remote. Very quickly they found the solution and
made a special trip (no charge) to complete the install and ensure our
complete satisfaction. Thanks, Guys!
Custom Connections provided outstanding service and installation. They
also took time to follow up after installation to see if there were any
issues or questions. This was a great experience and I would hesitate to
recommend Custom Connections to anyone.
Very professional and they definitely know what they are doing – very
customer service oriented.
Mark and Randy were great! I enjoyed getting to know them a little and
looking forward to working with them on future projects.
Friendly, extremely knowledgeable and professional. The service goes
We've been extremely pleased with all the projects Mark & Randy have
professionally completed for us over the years! I would highly recommend
Custom Connections to anyone needing audio video services!
I was very impressed by the level of detail given to me on making a
sound in-ceiling speaker decision. Great service and very professional.
Custom Connections did an excellent job installing our big screen TVs.
They are very courteous, knowledgeable, and work in a timely manner to
conclude the job. We were extremely pleased.
Mark… worked with us to get as much done as possible within our
I appreciated the prompt, speedy service, the call when you were en
route and the fair pricing including letting me know what to expect
ahead of time.
These guys know their stuff and can even go “old school” if need be to
get a job done! Very thorough knowledge of AV installation ins and outs.
They were professional, timely, honest and excellent at returning phone
calls and following up with me both my email and phone.
Quality work, easy to work with. Sets the expectations and delivers.
Easy to work with all around.
Very knowledgeable and very hands on.
It was great dealing with an experienced expert.
Thorough and attentive to my needs.
You are the BEST! There is nothing we would change about our experience
with Custom Connections! We are enjoying every product you suggested and
know it was a great decision to have you do the work. You suggested
things that we hadn't even thought of that worked out very well! Also,
you were very meticulous in your attention to every detail. Mark and
Randy are the best at anything AV!
I could not be any happier with Custom Connections. From the quoting
process to the installation and customer support days after the
installation, Mark and his team are top notch. Custom Connections does
I am very pleased with the service I received from Custom Connections.
This was a very expensive endeavor and I would normally not spend that
much money on this sort of thing. However, you get what you pay for and
I believe it will be a good investment for our family.
Very professional with a "can do" attitude! We have an older cape cod
house meaning nothing is ever installed easily. You have to be creative
and Custom Connections had that and did a wonderful job.
It is a pleasure to work with Custom Connections because it turns out so
well. If there is a subsequent question or problem, it is handled so
promptly. Also, the whole project is so professionally taken care
Extremely friendly and comfortable company to work with.
The service was excellent and our TV system all works with a touch of a
harmony remote. It is awesome! I would not ever hesitate to refer Custom
Connections to any friend, family member or business. They are
professional, courteous, priced fairly, and do an excellent job and
really care about customer satisfaction. Keep up the great work! You are
truly a valued business!
Extremely happy with the finished product. It looks better than I could
Mark makes sure that all the work is done correctly. He teaches you how
to use the new equipment. He measures everything and completes the work
very well. He makes sure to clean up all the area back to normal. Very
Our installation required a lot of inspection and tracing of wires,
running new wiring, but Mark stuck with it and accomplished the
installation. The new Harmony remote, and Mark's new set up of our AV
equipment have added a lot of features that we are now enjoying.
Mark was “very quick in responding and coming out for the initial
He was “very professional, answered questions and had back up
plans for potential problems.
Mark is quick, efficient and thorough. After our first remote was
damaged, he got us a new one quickly and worked with me to be sure the
price was right.
[I] really liked that they called after the job checking to see if we
had any problems using the system.
When he came out to look at the space, I was very impressed with his
knowledge, ideas, and notion to save us money if he could. The overall
experience was wonderful. On our end, there were some delays, but Mark
was very patient and willing to work through it.
We have always been impressed with the service and always recommend your
The focus is on the customer and not the sale. Often, I am looking for a
product and the sales person dictates what I should purchase, without
knowing my needs. This was not the case with Mark. He took an interest
in our A/V project and proposed several different options based on my
Custom Connections has done work for us in the past. We wouldn't think
of having anyone else take care of our specialty audio needs. Mark and
his crew always clean up after the job. Mark gives us all of the options
and helps us make the best choice for our needs and budget. Mark is
definitely the 'go to guy' for any facet of home entertainment!
I was so impressed that Mark was so prompt and worked steadily to
correct a problem that had been here before we moved in. I was also
impressed with the professional way both men acted. The weather was
snowy and messy, but both took the time to put on 'booties' and not
track on new carpet.
I was very impressed with what Custom Connections was able to create
with the equipment I already had. They helped me realize my vision of a
home theatre while still being affordable. I would recommend their
services to anyone who wants the job done right the first time.
Very impressed with professionalism, suggestions offered and quality of
Work was completed on time, professionally and at the quoted price.
It is a pleasure to do business with a company that does what they say
they will do. We are very satisfied with the solution Custom Connections
developed for us.
Mark is very nice and professional and works hard to make the customer
very happy with the job
They are always happy and willing to help and answer questions about
operating issues after the sale.
Great initial response time for reported problem. Good overall
communication on problems found and good follow-up on scheduling a
Thanks so much for your advice, support and assistance with our SONOS
system! It turned out better than we expected you are appreciated!
These guys really know what they are doing!
Mark is an outstanding AV installer and he does fantastic work with the
highest integrity. He is very knowledgeable of all things related to
audio and video. If you need an AV installer, Mark is your man.
Your professionalism, passion, and experience put us at ease during our
selection process and installation. Your desire to teach us about the
various installation options, costs, etc. ensured we were purchasing the
best value for our money. We felt comfortable throughout the entire
process and appreciate you looking out for our best interest.
Mark and Randy fit me into their schedule. They arrived on time. They
worked as a team, each seeming to know what had to be done. Could not be
You always responded quickly to any questions or issues we had. You were
always prompt and very knowledgeable. You have made it so easy for us to
use our sound system. We have one remote to control everything. That is
We love our new camera system. Custom Connections did a wonderful job!
They have all the answers, walk you through the whole process, and most
of all fantastic customer service!
Finally found a place where price & quality meet! Great Job, clean
install, no hidden surprise or fee.
Courteous, knowledgeable, neat and tidy, professional.
Mark and Randy were a great team and very helpful to me with current
systems and information and design.
CCAV listened to customer needs, good work, knowledgeable about product,
Loved the great customer service and prompt quote. Excellent
installation and clean-up!
We were very pleased with the quality of your work!
Your work is “diligent & neat; thorough.
My first impression of Custom Connections was “nothing but the
My first impression [of Custom Connections] was that the object was to
provide the best application for my room with the least damage to my
paneling, but with the best visual placement and the most cost
effective. All positive impressions!
I would “absolutely without reservation or hesitation”
refer Custom Connections to a friend or family member. “I wish I
would have used you when I built my house.
From the 1st initial contact to work performed—my wife and I were
very impressed with Mark and his company! Looking forward to passing his
cards to my friends and family!!
Custom Connections and Mark were great. Helpful, polite, and did an
Mark was extremely knowledgeable and helpful—willing to work on a
short timeline. The customer service and attention to detail are much
appreciated! Great job!
We are “very happy with the job and install and would recommend
Custom Connections to everyone!
Mark was a pleasure to work with. We will call him for all future home
Mark was very helpful throughout the entire process. All questions were
answered promptly with the attitude of wanting to help. Mark is truly an
expert in this field.
Mark was very professional and knowledgeable. I was very impressed with
the speed at which he completed the work. It was a pleasure to work with
someone so competent in his work.
Custom Connections did a “wonderful and professional job! Very
pleased! No need for improvement!
I am very pleased with the work we have had done by Custom Connections.
We have had them put in two surround systems and Mark is always
punctual, very neat, and cleans up when the job is done. It is hard to
find people who are honest and stand behind their work. Mark is one of
those people and we would refer him to our friends and family. Job well
done—thanks so much!
I am extremely satisfied with all of the work that Custom Connections
did at the office. They are thorough, prompt and worked around our
schedule to make it convenient for us. I will continue to use services
and refer them to everyone I know.
Knowledgeable and professional installation.
[They] were upfront with the plan, components, and schedule for the
project. For me, this made it easier to tell if the setup would be
sufficient and made me feel confident that I wasn't being taken
Thorough, detailed, organized and clean work.
Very happy, work done on time, enthusiasm very high. Loved that you
could work out a difficult wiring situation.
I am very happy with my setup. My new TV and surround sound has
brought new life to all my old movies, and is amazing for PS3. And
the best part is, there is not a single wire or eye-sore about it.
Mark makes sure everything looks perfect and precise. He has a
solution for any problem. I tell you, your company is really superior.
I choose CC-AV because of Mark's past outstanding support/work.
CC-AV integrated wiring in construction with (Champion's) work/schedule
and rescheduled installation due to their schedule slip. I am
fully satisfied and will recommend to others!
Having worked with Custom Connections before, I liked “knowing the
job would be done correctly, efficiently, and professionally.
We are very happy with Custom Connections, they provided exactly what
services we needed. I would be happy to use them in the future for other
Very quick and professional service. Tech support is greatly appreciated
Mark was very prompt and eager to go to work!
I was very pleased with the timely and professional manner in which the
job was completed. Thanks again!
I chose Custom Connections again because I “respect and trust
Custom Connections to do another great job!
Thanks for all the hard work in ‘fixing’ my media room.
I’m very, very happy!
Mark has always been very friendly and very happy to answer any
questions that might come up no matter how small of questions they
I felt that you were not only going to fix the initial problem, but also
do things in my best interest for the future.
Great-very knowledgeable and efficient
Very professional, good job
Thanks for your help. It has been nice to be able to listen to music and
TV on front porch or back patio. More importantly, your patience with us
At first I didn't know where to begin. After talking with Mark, he took
me through the things I should do. For me, it was easy. I am very
satisfied with the television and I feel if I have any questions I can
Your service was great!
Did a great job overall!
You guys were great! When first speaking with Mark, I could tell that he
possesses a broad knowledge of electronics. Mark was also very helpful
in explaining complicated equipment and its use over the phone. I also
liked the fact that the work area was left neat and clean--no dust! The
follow-up call was appreciated too.
I really appreciated the extra effort that was given by Mark
coordinating with other vendors to get the best solution for us.
Just great! No room for improvement that we can see.
As usual, great service. Thanks!
Mark is very knowledgeable and knows his subject.
Very impressed with the install and the professional appearance. Ours
was a fairly large project which was done more quickly than expected.
Mark would always stop to answer questions or explain. Would recommend
Dealing with electronics can be difficult. If trouble arises in the
future, I feel confident Mark will help me deal with them. That means a
Very courteous and very professional. Made sure client was satisfied.
Very knowledgeable. Thorough. Presented multiple alternatives which we
liked. Great follow through.
We have worked with many other organizations. This company is 11 on a
scale of 1 to 10.
Mark's effort and advice was excellent.
Neat work, neat and clean equipment left work area clean.
Extremely impressed by knowledge and willingness to explain thoroughly.
Could not have experienced a more pleasant representation of Custom
Great to work with made the process very simple.
Overly impressed with the products. Mark was very helpful in explaining
everything to us. He was very patient and invited us to call if we had
Impressed with the thorough in-home estimate with attention to detail
and inclusion of customer in the thought process and options.
Professional, knowledgeable, enthusiastic.
Very knowledgeable, friendly and easy to work with.
Our experience with Mark was total satisfaction. He provided precisely
what we wanted and went the 'extra mile' to follow up a dew days after
the installation to make sure we were satisfied.
Attention to detail was refreshing.
Mark is a great guy will refer him to anyone and everyone.
Awesome as always. Thanks!
Professional, friendly and thorough!
Extremely professional, knowledge base very good.
You have a great company. You provide great customer service and are
available whenever I need you. Thanks for everything!
I was very impressed liked what I saw from the photos that were shown to
me and the same quality was performed at my house.
Mark has been a huge help. Too bad we didn't meet him earlier!
We are very happy with the system Mark put in and are very impressed
with the 'service after the sale.'
Mark is so knowledgeable, helpful and goes to extraordinary measures to
help customers! I am very happy with the set-up in my condo. Mark
secured all wiring and got me hooked on the harmony remote! He is very
conscious about making sure his customers are happy! I would recommend
the company to anyone!
Very professional, knowledgeable and has great customer service!
I think you can handle anything audio or visual that I might require.