Here's what previous customers have said about Custom Connections…

Mr. Crumbacher, along with his staff, have proved to me that service and quality come first. Therefore, the customer comes first. They have gone way beyond the call of duty to make our family happy and, believe me, it was was from the heart. We are just thankful that there is a company out there that still treats people the way they should be treated: with respect, honesty, care, and dignity. If you need their service for whatever mode they can help you, you will not go wrong with the company, Custom Connections.

We are absolutely thrilled with all the work that Custom Connections did for us! What a difference it made to the appearance of our home, not to mention the enjoyment we get from it. Mark and his team were very personable and easy to work with. We went with all of Mark's suggestions for products and installation and couldn't be happier. We will definitely be using Custom Connections for all of our other household & corporate projects. We highly recommend working with them!

I have worked with Mark for over 3 years now. Mark is an outstanding AV installer and he does fantastic work with the highest integrity. He is very knowledgeable of all things related to audio and video. If you need an AV installer Mark is your man.

Mark listened to our needs and had affordable options. The install went smoothly with no mess to clean up. We are happy we chose Custom Connections and will be using them in the future. I can strongly recommend Custom Connections!

Thank you so much for all your help. We love the results and appreciate your efforts to get our project done as soon as possible.

Mark was so helpful and easy to work with. Couldn't be happier!

Custom Connections is a reliable crew that tells you their recommendations for AV systems without the confusing jargon. Prices are competitive with similar services. The product is amazing to use – 200% better than what I had before. They leave everything clean behind them. This is a one of a kind type of service.

Very pleased. They were referred to me by someone who was also very pleased.

I expected great service based on our initial conversation, but Mark exceeded expectations even so. They were 100% on the job from start to finish and communicated each step of the way. I would recommend them to anyone who wants a reliable, knowledgeable, professional company.

The relationship Mark and Randy have built with our company, along with their knowledge of product and features, have exceeded our customer satisfaction need every time. The company is always a pleasure to work with!

Mark has always been helpful from the initial installation of our office Sonos system through to the expansion we recently completed. They helped educate us on what products would work best for our AV needs in our new conference/training center. The outcome far exceeded our expectations and we couldn't be happier with the products they installed

Thank you for everything! You guys are awesome!

Custom Connections is knowledgeable and genuinely concerned about what I wanted.

Custom Connections is professional, easy to work with, informative, knowledgeable and very helpful.

Mark and his team were very professional and quick to get started and kept me up to date on the installation.

Very knowledgeable and high energy. Creative ideas and solutions to my needs.

Communication was accurate and ongoing. Services provided were 'under promised and over delivered.' They exceeded my expectations from the pre-wire work right down to the hanging of the last camera and television. What more could a man want?

Enthusiastic guys! Really listened to what we wanted and made it happen! Very satisfied with the

I was happy you took the time to come to the training in the lab. It showed your interest in the equipment and helped us troubleshoot new issues as they arose. We have the best equipment at the college now. Thanks for all of your guidance and for listening to our needs.

Very professional! Couldn't even tell you had been here. Besides the cameras

Very professional and educated in their field. I will recommend to all my clients seeking IT/TV services.

My audio system sounds great and we are 100% satisfied.

We appreciated the quick response time and customer focus. Mark and Randy went over and above for us!

Custom Connections recognized that there was an issue with the initial install of our Harmony remote. Very quickly they found the solution and made a special trip (no charge) to complete the install and ensure our complete satisfaction. Thanks, Guys!

Custom Connections provided outstanding service and installation. They also took time to follow up after installation to see if there were any issues or questions. This was a great experience and I would hesitate to recommend Custom Connections to anyone.

Very professional and they definitely know what they are doing – very customer service oriented.

Mark and Randy were great! I enjoyed getting to know them a little and looking forward to working with them on future projects.

Friendly, extremely knowledgeable and professional. The service goes beyond installation.

We've been extremely pleased with all the projects Mark & Randy have professionally completed for us over the years! I would highly recommend Custom Connections to anyone needing audio video services!

I was very impressed by the level of detail given to me on making a sound in-ceiling speaker decision. Great service and very professional.

Custom Connections did an excellent job installing our big screen TVs. They are very courteous, knowledgeable, and work in a timely manner to conclude the job. We were extremely pleased.

Mark… worked with us to get as much done as possible within our budget constraints.

I appreciated the prompt, speedy service, the call when you were en route and the fair pricing including letting me know what to expect ahead of time.

These guys know their stuff and can even go “old school” if need be to get a job done! Very thorough knowledge of AV installation ins and outs. Very pleased!

They were professional, timely, honest and excellent at returning phone calls and following up with me both my email and phone.

Quality work, easy to work with. Sets the expectations and delivers.

Easy to work with all around.

Very knowledgeable and very hands on.

It was great dealing with an experienced expert.

Thorough and attentive to my needs.

You are the BEST! There is nothing we would change about our experience with Custom Connections! We are enjoying every product you suggested and know it was a great decision to have you do the work. You suggested things that we hadn't even thought of that worked out very well! Also, you were very meticulous in your attention to every detail. Mark and Randy are the best at anything AV!

I could not be any happier with Custom Connections. From the quoting process to the installation and customer support days after the installation, Mark and his team are top notch. Custom Connections does outstanding work.

I am very pleased with the service I received from Custom Connections. This was a very expensive endeavor and I would normally not spend that much money on this sort of thing. However, you get what you pay for and I believe it will be a good investment for our family.

Very professional with a "can do" attitude! We have an older cape cod house meaning nothing is ever installed easily. You have to be creative and Custom Connections had that and did a wonderful job.

It is a pleasure to work with Custom Connections because it turns out so well. If there is a subsequent question or problem, it is handled so promptly. Also, the whole project is so professionally taken care Extremely friendly and comfortable company to work with.

The service was excellent and our TV system all works with a touch of a harmony remote. It is awesome! I would not ever hesitate to refer Custom Connections to any friend, family member or business. They are professional, courteous, priced fairly, and do an excellent job and really care about customer satisfaction. Keep up the great work! You are truly a valued business!

Extremely happy with the finished product. It looks better than I could have imagined.

Mark makes sure that all the work is done correctly. He teaches you how to use the new equipment. He measures everything and completes the work very well. He makes sure to clean up all the area back to normal. Very professional!

Our installation required a lot of inspection and tracing of wires, running new wiring, but Mark stuck with it and accomplished the installation. The new Harmony remote, and Mark's new set up of our AV equipment have added a lot of features that we are now enjoying.

Mark was “very quick in responding and coming out for the initial consultation.”
He was “very professional, answered questions and had back up plans for potential problems.

Mark is quick, efficient and thorough. After our first remote was damaged, he got us a new one quickly and worked with me to be sure the price was right.

[I] really liked that they called after the job checking to see if we had any problems using the system.

When he came out to look at the space, I was very impressed with his knowledge, ideas, and notion to save us money if he could. The overall experience was wonderful. On our end, there were some delays, but Mark was very patient and willing to work through it.

We have always been impressed with the service and always recommend your company.

The focus is on the customer and not the sale. Often, I am looking for a product and the sales person dictates what I should purchase, without knowing my needs. This was not the case with Mark. He took an interest in our A/V project and proposed several different options based on my family's requirements.

Custom Connections has done work for us in the past. We wouldn't think of having anyone else take care of our specialty audio needs. Mark and his crew always clean up after the job. Mark gives us all of the options and helps us make the best choice for our needs and budget. Mark is definitely the 'go to guy' for any facet of home entertainment!

I was so impressed that Mark was so prompt and worked steadily to correct a problem that had been here before we moved in. I was also impressed with the professional way both men acted. The weather was snowy and messy, but both took the time to put on 'booties' and not track on new carpet.

I was very impressed with what Custom Connections was able to create with the equipment I already had. They helped me realize my vision of a home theatre while still being affordable. I would recommend their services to anyone who wants the job done right the first time.

Very impressed with professionalism, suggestions offered and quality of work.

Work was completed on time, professionally and at the quoted price.

It is a pleasure to do business with a company that does what they say they will do. We are very satisfied with the solution Custom Connections developed for us.

Mark is very nice and professional and works hard to make the customer very happy with the job

They are always happy and willing to help and answer questions about operating issues after the sale.

Great initial response time for reported problem. Good overall communication on problems found and good follow-up on scheduling a future visit.

Thanks so much for your advice, support and assistance with our SONOS system! It turned out better than we expected you are appreciated!

These guys really know what they are doing!

Mark is an outstanding AV installer and he does fantastic work with the highest integrity. He is very knowledgeable of all things related to audio and video. If you need an AV installer, Mark is your man.

Very professional!

Your professionalism, passion, and experience put us at ease during our selection process and installation. Your desire to teach us about the various installation options, costs, etc. ensured we were purchasing the best value for our money. We felt comfortable throughout the entire process and appreciate you looking out for our best interest.

Mark and Randy fit me into their schedule. They arrived on time. They worked as a team, each seeming to know what had to be done. Could not be happier....excellent job.

You always responded quickly to any questions or issues we had. You were always prompt and very knowledgeable. You have made it so easy for us to use our sound system. We have one remote to control everything. That is so awesome!

We love our new camera system. Custom Connections did a wonderful job!

They have all the answers, walk you through the whole process, and most of all fantastic customer service!

Finally found a place where price & quality meet! Great Job, clean install, no hidden surprise or fee.

Courteous, knowledgeable, neat and tidy, professional.

Mark and Randy were a great team and very helpful to me with current systems and information and design.

CCAV listened to customer needs, good work, knowledgeable about product, professional.

Loved the great customer service and prompt quote. Excellent installation and clean-up!

We were very pleased with the quality of your work!

Your work is “diligent & neat; thorough.

My first impression of Custom Connections was “nothing but the best!

My first impression [of Custom Connections] was that the object was to provide the best application for my room with the least damage to my paneling, but with the best visual placement and the most cost effective. All positive impressions!

I would “absolutely without reservation or hesitation”
refer Custom Connections to a friend or family member. “I wish I would have used you when I built my house.

From the 1st initial contact to work performed—my wife and I were very impressed with Mark and his company! Looking forward to passing his cards to my friends and family!!

Custom Connections and Mark were great. Helpful, polite, and did an incredible job!

Mark was extremely knowledgeable and helpful—willing to work on a short timeline. The customer service and attention to detail are much appreciated! Great job!

We are “very happy with the job and install and would recommend Custom Connections to everyone!

Mark was a pleasure to work with. We will call him for all future home audio/visual needs.

Mark was very helpful throughout the entire process. All questions were answered promptly with the attitude of wanting to help. Mark is truly an expert in this field.

Mark was very professional and knowledgeable. I was very impressed with the speed at which he completed the work. It was a pleasure to work with someone so competent in his work.

Custom Connections did a “wonderful and professional job! Very pleased! No need for improvement!

I am very pleased with the work we have had done by Custom Connections. We have had them put in two surround systems and Mark is always punctual, very neat, and cleans up when the job is done. It is hard to find people who are honest and stand behind their work. Mark is one of those people and we would refer him to our friends and family. Job well done—thanks so much!

I am extremely satisfied with all of the work that Custom Connections did at the office. They are thorough, prompt and worked around our schedule to make it convenient for us. I will continue to use services and refer them to everyone I know.

Knowledgeable and professional installation.

[They] were upfront with the plan, components, and schedule for the project. For me, this made it easier to tell if the setup would be sufficient and made me feel confident that I wasn't being taken advantage of.

Thorough, detailed, organized and clean work.

Very happy, work done on time, enthusiasm very high. Loved that you could work out a difficult wiring situation.

I am very happy with my setup.  My new TV and surround sound has brought new life to all my old movies, and is amazing for PS3.  And the best part is, there is not a single wire or eye-sore about it.  Mark makes sure everything looks perfect and precise.  He has a solution for any problem. I tell you, your company is really superior.

I choose CC-AV because of Mark's past outstanding support/work.  CC-AV integrated wiring in construction with (Champion's) work/schedule and rescheduled installation due to their schedule slip.  I am fully satisfied and will recommend to others!

Having worked with Custom Connections before, I liked “knowing the job would be done correctly, efficiently, and professionally.

We are very happy with Custom Connections, they provided exactly what services we needed. I would be happy to use them in the future for other needs!

Very quick and professional service. Tech support is greatly appreciated as well.

Mark was very prompt and eager to go to work!

I was very pleased with the timely and professional manner in which the job was completed. Thanks again!

I chose Custom Connections again because I “respect and trust Custom Connections to do another great job!

Thanks for all the hard work in ‘fixing’ my media room. I’m very, very happy!

Mark has always been very friendly and very happy to answer any questions that might come up no matter how small of questions they may be.

I felt that you were not only going to fix the initial problem, but also do things in my best interest for the future.

Great-very knowledgeable and efficient

Very professional, good job

Thanks for your help. It has been nice to be able to listen to music and TV on front porch or back patio. More importantly, your patience with us was great!

At first I didn't know where to begin. After talking with Mark, he took me through the things I should do. For me, it was easy. I am very satisfied with the television and I feel if I have any questions I can call Mark.

Your service was great!

Did a great job overall!

You guys were great! When first speaking with Mark, I could tell that he possesses a broad knowledge of electronics. Mark was also very helpful in explaining complicated equipment and its use over the phone. I also liked the fact that the work area was left neat and clean--no dust! The follow-up call was appreciated too.

I really appreciated the extra effort that was given by Mark coordinating with other vendors to get the best solution for us.

Just great! No room for improvement that we can see.

As usual, great service. Thanks!

Mark is very knowledgeable and knows his subject.

Very impressed with the install and the professional appearance. Ours was a fairly large project which was done more quickly than expected. Mark would always stop to answer questions or explain. Would recommend without reservation.

Dealing with electronics can be difficult. If trouble arises in the future, I feel confident Mark will help me deal with them. That means a lot.

Very courteous and very professional. Made sure client was satisfied.

Very knowledgeable. Thorough. Presented multiple alternatives which we liked. Great follow through.

We have worked with many other organizations. This company is 11 on a scale of 1 to 10.

Mark's effort and advice was excellent.

Neat work, neat and clean equipment left work area clean.

Extremely impressed by knowledge and willingness to explain thoroughly. Could not have experienced a more pleasant representation of Custom Connections.

Great to work with made the process very simple.

Overly impressed with the products. Mark was very helpful in explaining everything to us. He was very patient and invited us to call if we had any problems.

Impressed with the thorough in-home estimate with attention to detail and inclusion of customer in the thought process and options.

Professional, knowledgeable, enthusiastic.

Very knowledgeable, friendly and easy to work with.

Our experience with Mark was total satisfaction. He provided precisely what we wanted and went the 'extra mile' to follow up a dew days after the installation to make sure we were satisfied.

Attention to detail was refreshing.

Mark is a great guy will refer him to anyone and everyone.

Awesome as always. Thanks!

Professional, friendly and thorough!

Extremely professional, knowledge base very good.

You have a great company. You provide great customer service and are available whenever I need you. Thanks for everything!

I was very impressed liked what I saw from the photos that were shown to me and the same quality was performed at my house.

Mark has been a huge help. Too bad we didn't meet him earlier!

We are very happy with the system Mark put in and are very impressed with the 'service after the sale.'

Mark is so knowledgeable, helpful and goes to extraordinary measures to help customers! I am very happy with the set-up in my condo. Mark secured all wiring and got me hooked on the harmony remote! He is very conscious about making sure his customers are happy! I would recommend the company to anyone!

Very professional, knowledgeable and has great customer service!

I think you can handle anything audio or visual that I might require.